Refund Policy

Last updated: January 2025

Refund & Dispute Policy

DynoMart's Buyer Protection covers every order. If something goes wrong, here's how we handle it.

When You're Eligible for a Refund

Item was not received within the agreed delivery window
Item received is significantly different from the description
Item arrived damaged or defective
Wrong item was shipped
Vendor became unresponsive after payment

How to Raise a Dispute

Go to My Orders and open the relevant order
Click "Have a problem? Raise a dispute"
Select the reason and describe the issue
Submit — our team will review within 24–48 hours

Important: Disputes must be raised within 3 days of the delivery confirmation date (or within the dispute window configured by admin).

Dispute Resolution Process

Both parties are notified and invited to provide evidence via the order chat
Our team reviews the evidence within 48 hours
A decision is issued: Full Refund, Partial Refund, or No Refund
The decision is final and binding

Refund Amounts

Full refund: 100% of the paid amount returned
Partial refund: An amount agreed by our team based on the evidence
No refund: When the buyer's claim cannot be substantiated or the vendor fulfilled their obligations

Refund Method

Since DynoMart does not process payments directly, refunds are handled through the same payment method used (coordinated by the admin or vendor). Cryptocurrency refunds are subject to network conditions.

What Is NOT Covered

Buyer's remorse (changed your mind after delivery)
Disputes raised after the 3-day window
Payments made outside the order chat or platform
Items accurately described but not to the buyer's taste

Contact

Refund enquiries: support@dynomart.com