FAQ

Frequently Asked Questions

For Buyers

How do I place an order?

Add items to your cart, proceed to checkout, select a shipping address, and confirm your order. Your order enters "Discussion Pending" status. The vendor will contact you via the order chat to discuss payment, confirm quantities, and arrange delivery.

How do I pay?

Payment happens directly between you and the vendor — outside the platform. The vendor shares their payment details (bank account, PayPal, crypto wallet, etc.) in the order chat. After paying, you submit your transaction reference in the chat. DynoMart does not hold or process money.

Is my purchase protected?

Yes. DynoMart Buyer Protection covers you if your item doesn't arrive or is significantly not as described. Raise a dispute within 3 days of delivery and our team will mediate.

How do I track my order?

Go to My Orders → select your order. The vendor will add a tracking number when the item ships. You'll also receive an in-app notification.

What if I have a problem with my order?

Open the order and click "Raise a Dispute". Our support team will review within 24–48 hours. See our Refund Policy for details.

Can I cancel an order?

Yes, if the vendor hasn't shipped yet. Message them in the order chat to agree on cancellation. For completed orders, see the dispute process.

For Vendors

How do I become a vendor?

Register as a vendor, fill in your store details, and submit your application. Admin approval usually takes 1–2 business days. You'll receive an email once approved.

How much does it cost to sell?

Listing products is free. The platform charges a commission (shown in your earnings breakdown) only when an order is successfully completed. There are no monthly fees on the Basic plan.

How do I get paid?

Add your payment accounts in Store Settings → Payment Accounts. When an order is confirmed by the buyer, your earnings unlock. Request a payout from Earnings — admin approves and sends the payment to your nominated account.

What are the product listing rules?

All listings must be accurate, legal, and include real photos. Prohibited items include weapons, counterfeit goods, adult content, and controlled substances. Violating listings will be removed and accounts may be suspended.

Can I set my own prices and negotiate?

Yes. You set your listed price, and you can negotiate with buyers in the order chat before the order is finalised. The negotiated price is recorded on the order.

Technical

How does the chat system work?

Each order item has a dedicated chat thread between the buyer and vendor. Messages refresh automatically every few seconds. You can also send images and files as evidence or payment proof.

I forgot my password. What do I do?

Click Forgot Password on the login page. Enter your email and we'll send a reset link valid for 1 hour.